Website Terms & Conditions

Welcome to Sasha Rose Wellbeing! These Terms and Conditions (“Terms”) govern your use of our website, www.sasharosewellbeing.co.uk, and the purchase of any products from our online store. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. General Business Information

This website is owned and operated by Sasha Rose Wellbeing. Throughout the site, the terms “we”, “us” and “our” refer to Sasha Rose Wellbeing. Our formal contact and physical business credentials are listed below:

• Website Domain: www.sasharosewellbeing.co.uk
• Customer Care Email: info@sasharosewellbeing.co.uk
• Physical & Registered Mailing Address: Above Once Was New, 2A Norfolk Street, Kings Lynn, Norfolk, PE30 1AR

2. Product Information and Pricing

We strive to communicate our artisan candle and wellness selections as accurately as possible.

• Handcrafted Nature: Our candles are individually hand-poured. Due to this bespoke craftsmanship, minor variations in surface appearance, color tint, and scent throw may occur between batches. These natural qualities are not considered manufacturing defects.
• Pricing Policy: All prices displayed across our platform are listed in GBP (£) and are subject to modification at our discretion without prior notice. Applicable shipping fees are calculated and fully disclosed at checkout.
• Sales Limitations: We reserve the right, but are not obligated, to limit the sales of our products or services to any specific individual, geographic territory, or jurisdictional area.

3. Order Placement and Contract Formation

By finalising a checkout request on our website, you are extending an offer to purchase the specified items. A legally binding transaction is only finalised when you receive a formal dispatch confirmation email from us. We reserve the absolute right to cancel or refuse any transaction for reasons including stock shortages, pricing mistakes, error descriptions, or flagged security vulnerabilities.

4. Shipping and Delivery Logistical Terms

We currently fulfill and ship customer orders to valid addresses across the United Kingdom. Estimated delivery dates generated during checkout serve as helpful projections rather than binding guarantees. Ownership and risk of loss transit directly to you once items are safely handed over to our designated courier service.

5. Product Safety, Burn Responsibilities, and Liability

Candles involve open flames and require explicit precautions. By completing a purchase on our platform, you explicitly accept full responsibility for operating them safely:

• Candle Care Protocols: You agree to rigorously follow all safety warning tags affixed to our packaging and containers (e.g., maintaining wicks trimmed to 5mm, keeping lit wax pools clear of debris, keeping away from children/pets, and never leaving a lit candle completely unattended).
• Limitation of Liability: Sasha Rose Wellbeing shall not be held liable or legally responsible for any property damage, personal injury, health conditions, or collateral losses arising from the incorrect use, neglectful burning, or general misuse of our candle products.

6. Returns, Statutory Cancellations, and Refunds

All physical orders placed online are protected under the UK Consumer Contracts Regulations. You maintain the legal right to cancel your general order within 14 calendar days of receiving your parcel. To qualify for a complete refund, items must be sent back completely unused, unlit, unmarred, and in their original design boxes. Please consult our distinct Refund Policy document for detailed structural instructions.

7. Intellectual Property Rights

All proprietary creative property featured on this domain, including texts, digital imagery, styling layouts, logos, descriptions, and code blocks, belongs exclusively to Sasha Rose Wellbeing. You are strictly forbidden from reusing, altering, copying, or distributing our assets without our written consent.

8. Governing Law and Legal Disputes

These Terms and Conditions, along with any independent service contracts provided to you by us, shall be comprehensively governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising directly from these relationships will be adjudicated exclusively within the court networks of England and Wales.